Policy

Maid Like New staff has proudly established a defined policy and informational guide that
provides answers to numerous concerns from present and future clients regarding staff, security,
and client conditions.

 

Staff

  • Maid Like New extensively screens employees upon hire. Every considered candidate receives an Interview, References reviewed, State and Federal background check.

  • Maid Like New is an equal opportunity employer and will hire any selected employee that fits our highly desirable criteria. 

  • Maid Like New requires a non-compete, non-disclosure agreement upon hire.

  • Maid Like New. provides every employee with a company uniform and attractive compensation.

  • Maid Like New proudly promotes from within and encourages feedback from clients at all times.

 

Security

  • Maid Like New is fully licensed and insured for your home and our employees.

  • Maid Like New staff will provide insurance validation certificates upon request.

  • Maid Like New may replace, repair or compensate any client for any proven accident caused by MLN staff, confirmed by Insurance adjustor. During the estimate, the client will be asked about the cleaning of valuables. 

 

Client Conditions

  • Maid Like New provides a free estimate for every client. The company owner and/or manager are present during each estimate to further explain the service and address any concerns.

  • Maid Like New cannot gaurentee "last minute" openings. 

  • Maid Like New reserves the right to assess a $25 fee for any lock-out or same-day cancellation.

  • Maid Like New will NOT hold any client's regular rotating slot after two consecutive cancellations unless agreed upon before said cancellations. 

  • Maid Like New requires pre-payment for all specials that we offer. 

  • Maid Like New provides every client with a 3 hr time window for basic cleans and will supply all equipment.

  • Maid Like New requires all client communication to go through management. Maid Like New will not be held liable for Client/Staff communication made outside of your designated cleaning slot. 

  • Maid Like New requires all payments to be made at the time of service.  If payment cannot be located at your clean, staff will leave and the clean will need to be rescheduled at a later time. If staff has already begun cleaning,  payment needs to be received within 4 business days. If this payment is not received, all further cleans will be canceled.

  • Maid Like New will assess a $35 charge for all returned checks with service suspended until payment is received.

  • Maid Like New will offer services to the following areas: La Crosse, Onalaska, West Salem, Holmen, and La Crescent. 

  • Maid Like New follows the La Crosse and Onalaska School District Weather Policy. In the event that the district closes due to inclement or extreme weather such as Snow, Flooding or State of Emergency, MLN will not travel.
    All appointments will be rescheduled for a later date.

  • Maid Like New is a family run business and therefore is closed for all major holidays. We are closed the follow days: Good Friday, Labor day, Memorial day, Thanksgiving day AND day AFTER, Christmas Eve, Christmas day, and New Years day. Although we will try, we do not guarantee that we will be able to reschedule your clean if it falls on one of these days. If you wish to reschedule your cleaning, it is the responsibility of the client to ensure that is communicated to MLN staff.

  • Maid Like New offers a reschedule within 3 business days of any clean that is cancelled by us for any reason that is not weather or holiday related. We do realize that emergencys with our staff members may happen at a short notice that might not allow us enough time for a replacement that same day. 

  • Maid Like New's Refund Policy: Refunds are always made in the form of re-doing your clean. If you are dissatisfied with your cleaning in anyway, we will make every attempt do remedy the said items. If this attempt cannot be made within a reasonable amount of time, the clean will be completely re-done free of charge. If our attempts to remedy the situation have failed, we will refund your clean for the items missed (minus any travel fee if applicable). Refunds are sent via mail in the form of check made payable to you by MLN- Please allow 7-10 business days to process your payment. 

  • Maid Like New will offer "can't resist" specials throughout the year. For any BOGO deep  clean special, one deep clean needs to be redeemed before any of the "free"items. MLN does not guarantee that these specials can be redeemed during our busy times of year (i.e.; holidays, spring cleaning, back to school.) Please schedule in advance! Please remember that the "free items" in all BOGOS do not have any money value. All specials are transferable if you so wish.

  • Maid Like New reserves the right to refuse, remove and terminate a client for any reason at any time.

  • Facebook - Black Circle
  • Twitter - Black Circle
  • Google+ - Black Circle
  • YouTube - Black Circle
  • Pinterest - Black Circle
  • Instagram - Black Circle